Archer Workforce Solutions Pty Ltd Privacy Policy
Last updated: 18 December 2025
Archer Workforce Solutions Pty Ltd (ABN 57 681 947 160) (“Archer”, “we”, “us”, “our”) is committed to protecting your privacy as a customer, candidate, business contact and visitor to our website. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, store and protect your personal information, and how you may access or correct it.
1. What Personal Information We Collect?
In the course of operating our business, providing workforce and search services, and managing our website, we may collect personal information including (but not limited to):
Name
Company name and job title
Email address
Telephone number
Billing address
Payment information (processed securely by third-party payment providers)
Geographic location
IP address and device information
Survey responses and feedback
Support queries and correspondence
Blog comments and testimonials
Social media handles
Any other information you voluntarily provide to us
Collectively, this information is referred to as Personal Information.
Children:
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from anyone under 18. If we become aware that personal information has been collected from a child under 18, we will take reasonable steps to delete it. Parents or guardians who believe their child has provided personal information may contact us using the details below.
Failure to Provide Information:
If you choose not to provide certain personal information, we may be unable to provide some or all of our services to you.
2. How We Collect Personal Information?
We may collect personal information directly from you when you:
Visit or use our website
Contact us by phone, email or online forms
Subscribe to communications or request information
Purchase or enquire about our services
Interact with us via social media or marketing channels
We may also collect information automatically through cookies and similar technologies (see section 8).
3. How We Use Personal Information?
We use personal information for purposes you would reasonably expect in connection with our business, including to:
Provide and manage our services
Communicate with you and respond to enquiries
Provide technical and customer support
Process payments and invoices
Send service-related updates and important notices
Provide marketing communications where you have consented or where permitted by law
Improve our services, website and customer experience
Conduct analytics, reporting and internal business operations
Comply with legal and regulatory obligations
Marketing Communications
We will only send marketing communications where you have requested, subscribed to, or otherwise consented to receive them, or where permitted by law. You may opt out at any time by using the unsubscribe link or contacting us, and we will action your request promptly.
4. Anonymised and Aggregated Information
We may use information that has been aggregated or anonymised (and no longer identifies you) for purposes such as analytics, reporting, service improvement and advertising.
5. Publicly Available Information
If you choose to make information publicly available (for example, blog comments or testimonials), that information may be visible to others. Even if we later remove such content, copies may remain in cached or archived pages or where others have copied the information.
6. Storage and Security of Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Personal information is stored on secure systems and accessed only by authorised personnel. Payment information is encrypted during transmission and processed by trusted third-party payment providers. Archer does not store full credit card details on its servers.
We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes and enforce agreements.
Data Breaches
If a data breach occurs that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme.
7. Overseas Disclosure of Personal Information
To enable us to provide our services, we may disclose personal information to service providers located outside Australia (such as hosting, IT support, analytics or payment processing providers).
We take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with the Australian Privacy Principles or equivalent privacy standards, noting that Archer may remain accountable for such disclosures under Australian law.
8. Cookies and Tracking Technologies
Our website uses cookies, pixels and similar technologies to improve user experience, analyse website traffic, enable social media functionality and deliver relevant advertising.
These technologies may collect information such as IP address, device identifiers, browser type and browsing behaviour. While cookies do not typically identify you by name, some information collected may be considered personal information.
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.
We may use third-party services such as Google Ads and Facebook (Meta) advertising to display relevant advertisements on other websites you visit.
9. Disclosure of Personal Information to Third Parties
We do not sell personal information.
We may disclose personal information to third parties where necessary to:
Provide our services (including IT, hosting, payment processing, analytics and professional advisers)
Comply with legal obligations
Protect our rights, property or safety, or that of our customers or others
Where we disclose personal information to third-party service providers, we take reasonable steps to ensure they only use the information for the purpose for which it was disclosed and that they comply with applicable privacy obligations.
10. Legal Disclosure and Change of Control
We may disclose personal information where required or authorised by law, including in response to court orders, subpoenas, warrants or law enforcement requests.
If there is a change of control of Archer (such as a merger, acquisition or sale of assets), personal information may be transferred to a new owner, subject to confidentiality and applicable privacy laws.
11. Accessing and Correcting Your Personal Information
You may request access to, or correction of, your personal information at any time by contacting us. We will respond within a reasonable timeframe and in accordance with the Privacy Act.
12. Privacy Complaints
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you may lodge a complaint by contacting us using the details below. We will investigate and respond within a reasonable time.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
13. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on our website. Where practicable, we will notify users of material changes.
15. Contact Us
Privacy Officer
If you have any questions or concerns at any time about our privacy policy or the use of your Personal Data, please contact us at info@archerws.com.au
16. Governing Law
This Privacy Policy is governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of the courts of that State.